Ban Appeal Stuck in Waiting on Studio Status for a month

Question

My account on PC was falsely banned in mid-January for something called balance transfer. I submitted a ban appeal and subsequent DSAR request so I could review the transfer market activity that flagged the ban and make a better case. Neither of my requests has moved an inch in over a month.

Am I crazy for thinking this is an insanely long amount of time to receive no communication back yet? I have dumped a significant amount of money on FC points and have an active EA play subscription running. This seems like a huge slight to a customer.

Does anyone know of any options to expedite an appeal?

ea_aljo · Answer

I think it would be better to create another or open a case with an advisor and ask them for an update.

stok3s07 · Answer

EA_Aljo​ do you recommend that I close my current appeal and open a new one?&nbsp;

stok3s07 · Answer

I opened another case but it was closed as a duplicate, when I specifically asked for it not to be closed as a duplicate in my message. What are my options now? It appears my original appeal is either stalled or lost in the queue...

stok3s07 · Answer

236508431 is the case # for my original appeal, 237467837 is for my DSAR. I know you have no part in appeals but could you escalate or reach out to someone on TOS team to see if these got lost in the shuffle?&nbsp;

ea_aljo · Answer

If you've got a case submitted, an advisor should be responding as soon as they can. Please keep eye on your email.

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Ban Appeal Stuck in Waiting on Studio Status for a month

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