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Jigzzstar's avatar
Jigzzstar
New Novice
1 day ago
Solved

Banned account

My account as been wrongfully banned since Aug 14. I have appealed it but still no response. I’m not a cheater I have been a customer since 2010, I wouldn’t do anything to cause a ban on my EA account. Case #252787665

  • Hey Jigzzstar​,

    If you've already raised an appeal, then I'm afraid that I can only ask for patience while our terms of service team works on your case. Due to a number of factors this can take a few days, but you'll get an email when they've finished looking into it. Hopefully you'll hear from them soon.

2 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Jigzzstar​,

    If you've already raised an appeal, then I'm afraid that I can only ask for patience while our terms of service team works on your case. Due to a number of factors this can take a few days, but you'll get an email when they've finished looking into it. Hopefully you'll hear from them soon.

  • Jigzzstar's avatar
    Jigzzstar
    New Novice
    1 day ago

    tanks Quëěn Got a reply saying I’m using tools and a lot of other stuff in which I’m not doing so I appealed again and patiently waiting.

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