Barely being allowed to play a full 90 since September

Taking the **bleep** now literally had the game since early access and still all the way in January i can barely play a full 90 on xbox the game keeps crashing the xbox out and shutting it down it doesn't happen on any other game what so ever made multiple other comments here and put in an email to the support twice and heard nothing back what so ever never mind actually getting help what is this customer service