Forum Discussion

Seasoned Newcomer

5 months ago

Solved

Cannot connect to FC26 servers on PS5

Hi.

This is an ongoing issue for almost everyone in Bangladesh. FC26 cannot connect to EA servers on PS5. It keeps on showing “You have lost your online connection/Cannot connect to server”. We have contacted ISPs but from there end things seem to be normal. We can normally login to FC25 but for FC26 it’s not connecting.

Please help! A lot of people can’t play the game after purchasing. The same issue is also happening on in PC platform!

connectivity

playstation

EA_Darko
3 months ago
Hey all, if seeing this issue can you gather the following for us:

Platform:

ISP:

Location:

Where issue occurs

Error message

The more info you can share with us the better.

Accepting as solution for visibility

Darko

25 Replies

tyhalli_
Newcomer
3 months ago
EA_Darko
Platform: PS5
ISP: PCCW HK
Location: Hong Kong
Occurs when starting game( when user is connecting to EA servers) or trying to connect to servers.
Sometimes it can connect after many many times of rebooting my PS5 or reconnecting my network (very seldom)
Check your home network, you will not be able to access to FC' s service....
Dlamini_Dlamini
Newcomer
2 months ago
Same problem can’t connect on FC26 , but FC24 & FC25 connect just fine on same network
aswwwedfgh
New Traveler
2 months ago
I’m the same on Xbox tho new gen. It’s been like it for 6 days now. Have you had any luck
02154dsff
New Rookie
2 months ago
Platform: Steam
Internet provider: Virgin Media
Country: England
Game: EAFC26
Error message: "Unable to load information from the server. Please try again later."
shariko90
Seasoned Newcomer
3 days ago
I am trying to play EA SPORTS FC™ 26 on my PlayStation 5 but it’s not working at all. I tried everything, reinstalling the game, restore license, restarting my router , but nothing helped me . Please am playing since 2015 and I didn’t face any issue please I need some help