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19 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Can you try playing a few matches and run the Connection Quality Report again? I'd like to see the results of that test after you've played some matches while being wired.

  • robin_rm18's avatar
    robin_rm18
    Seasoned Novice
    4 days ago

    Facing the same problem on my PS5. I have tried everything from basic troubleshooting to advanced router configurations because the moderators and EA always blame the ISP. Nothing seems to help. Bought the 2 months ago and have not yet been able to COMPLETE a SINGLE match online in any online game mode because it randomly disconnects from the server.  Thought it would be fixed in the new update but its still happening and its frustrating. The issue is specific to EA FC 26 only. All other online games work absolutely fine. Most likely an EA Server issue but alas, EA would never take responsibility let alone fix it. So many people online facing the same issue and EA just tells you your ISP is the problem no matter how good a connection you have. Can't even get a refund ffs.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    There should also be an option for match history. Can you take a look at that and get another screenshot? It should show your recent matches.

    Another test you can do is switch your connection to use a mobile hotspot. Let's see if the same thing happens. Again, this is just a test.

  • robin_rm18's avatar
    robin_rm18
    Seasoned Novice
    1 day ago

    Before you ask me to try a different internet or mobile hotspot, I have already done that. The result is the same. And for some reason idk why it isn't showing my recent matches as i have tried to play as recently as today but they are not showing up...

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    18 hours ago

    Hello. You have a high amount of packet loss. That is most likely why you're disconnecting so frequently. This is something you're going to need to contact your ISP to get assistance with.

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