Forum Discussion

New Scout

1 month ago

Solved

Connecting to Ultimate Team is not possible at this moment.

Got disconnected during a game after the patch and now I can't even start Ultimate Team. I got a connection score of 99 at the EA thing and all internet and hardware stuff is in order. What now?

connectivity

crashing

EA_Aljo
1 month ago
Hi there. Please try deleting all of your squads. Not the players, just the squads. Then, create an empty one and try loading in to UT again. Let me know if this helps or not. Thanks!

jiggyjogs

Rising Rookie

1 month ago

I've potentially found the answers for my disconnect, I hotspotted of a different Internet provider and it stopped disconnecting, I will be contacting them tomorrow to sort my connection out

EA_Aljo
Community Manager
1 month ago
Sounds good. Hopefully, they can help. Usually, when you can connect fine over a hotspot, it means the issue is with your modem/router or ISP. Let me know what happens. Thanks!
- TandemDegreeBr
  New Scout
  1 month ago
  EA_Aljo
  I tried deleting all squads and I tried connecting from a hotspot and nothing worked. I can connect to EA servers normally but I can't access ultimate team at all. I won't be able to get my Rivals wins anymore and this sucks.
  - EA_Aljo
    Community Manager
    1 month ago
    Did you also create an empty squad after deleting them all?