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CyanoYT's avatar
CyanoYT
Seasoned Newcomer
1 day ago

[Connection Issue] Random Disconnects (No Lag) ISP Routing Issue suspected

Platform : PC / EA App Region : Jodhpur, India ISP : DEN Fiber

The Issue : I am experiencing frequent, random disconnects from EA FC Servers. This happens in two scenarios:

Mid-Match : The game drops instantly. There is no prior lag, speed-up lag, or warning indicators.

Menus/SBCs : I get disconnected while submitting SBCs or navigating menus.

Troubleshooting Done :

     1.  Reset Router / Flushed DNS / Reset Winsock.

     2. Updated Network Drivers.

     3. ExitLag: Tried using ExitLag to optimize the route, but the disconnects persist.

The Diagnostic Clue (VPN Works) : I tested with NordVPN (Mumbai server). When the VPN is active, the disconnects STOP completely. However, this raises my ping to 80ms+, making the game unplayable. This confirms the issue is a routing path problem with my ISP, not my hardware.

Connection Diagnostic (Pathping): I cannot locate the UOTrace tool, so I ran a Pathping to "easo.ea.com" to identify the packet loss.

I am attaching Pathping results as well.

Request: Can a Community Manager please review the trace above? It seems my ISP is dropping packets at a specific hop. I need confirmation so I can escalate this to my ISP's engineering team.

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