Corrupt evo rewards

itle:

Two Unnamed Evolution Items Stuck in Store/Unassigned – Needs Backend Cleanup (Case N238346649)

Post:

Hello EA Team,

I am reporting a persistent Ultimate Team issue that requires backend cleanup.

Gamertag: BOSSAMURAII

Platform: Xbox Series X (New‑Gen version)

Case Number: N238346649

Mode: EA SPORTS FC 26 Ultimate Team

Issue Summary:

I have two unnamed “Evolution” items stuck in my Store/Unassigned. These items show only the label “Evolution” with no name or description. They:

Cannot be opened
Cannot be assigned or moved
Cannot be discarded
Completely block my Store
Prevent starting any new Evolutions

This matches known cases where Evolution items become stuck in Unassigned and require EA to clear them server-side.

It also resembles Evolution table corruption cases where the system falsely tracks a player as active in another evolution, blocking all progress. [forums.ea.com][forums.ea.com]

Troubleshooting I Already Completed (Extensive):

Full Reset Steps Done:

Removed Xbox profile
Cleared local saved games
Full power cycle
Uninstalled both New‑Gen & Old‑Gen versions
Reinstalled ONLY Series X|S version
Let the game generate fresh local data
Reconnected online to rebuild cloud save

Ultimate Team Refresh Steps:

Loaded UT cleanly
Attempted to start new Evolutions → immediate error and return to UT dashboard
Played/forfeited Squad Battles for UT table refresh
Restarted console and game multiple times

Web/Companion App Attempts:

Items still stuck in Unassigned
Any action on these items returns HTTP 406 in dev tools
→ This confirms the items are invalid/corrupted on the server side.

Request:

Please remove the two invalid Evolution entries from my Ultimate Team profile on the backend, so that: