Forum Discussion
5 Replies
- EA_Aljo2 days ago
Community Manager
Hey there. Thanks for reaching out. We should go through some connection troubleshooting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
EA_Aljo, this screenshot? And I obtained the connection report.
- akabe82 days agoNewcomer
Hi aljo. i have same problems too. rivals or rush, I'm having a lot of disconnection problems.
- EA_Aljo2 days ago
Community Manager
Thank you. Your connection quality is the issue here. Packet loss and high latency are causing the disconnects. Try the troubleshooting steps here. You also may want to speak with your ISP to see if they are noticing any issues.
Nope, this will not solve the problem. Before patch 23/10/2025 I didn't get no one disconnect in any game mode, my connection was the same and all was good. I can't do nothing to make my connection better, I live far away from your servers, this connection is the best in my region. EA_Aljo, do you have any suggestions for this question?
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