EA FC 26 - Freezes and Crashes Causing Lost Matches and Progress

Hello EA Support,

I’m experiencing a persistent and very frustrating issue with EA Sports FC 26 on my laptop. During matches, the game suddenly freezes for several seconds and then either resumes or crashes completely, often with no error message. This happens randomly in both online and offline modes.

Because of these freezes and crashes, I have lost many Ultimate Team matches, my DNS connection drops during games, and I have lost significant progress and rewards in Ultimate Team.

I have already tried almost every troubleshooting method possible, but the problem still continues:

Reinstalled the game multiple times

Repaired game files using the EA App

Formatted my PC and reinstalled Windows 11 Pro

Updated GPU, chipset, and Windows drivers

Changed various in-game and NVIDIA settings (V-Sync, FPS limit, power management, etc.)

Disabled overlays (Discord, GeForce Experience, Xbox Game Bar)

Checked temperatures and performance (both are stable)

Despite all this, the issue keeps happening — freezing mid-match, dropping my DNS, and sometimes crashing the game entirely.

Below are my full system specifications:

NVIDIA system information report created on: 10/06/2025 16:27:39
NVIDIA App version: 11.0.5.266
Operating system: Microsoft Windows 11 Pro, Version 10.0.26100
DirectX runtime version: DirectX 12
Driver: Game Ready Driver - 581.42 - Tue Sep 30, 2025
CPU: 12th Gen Intel(R) Core(TM) i7-12700H
RAM: 16.0 GB
Storage: SSD - 476.9 GB

Graphics card:
NVIDIA GeForce RTX 3050 Laptop GPU
Direct3D feature level: 12_1
CUDA cores: 2048
Graphics clock: 1740 MHz
Max-Q technologies: Gen-5
Dynamic Boost: Yes
WhisperMode: Yes
Advanced Optimus: No
Maximum graphics power: 95 W
Memory data rate: 12.00 Gbps
Memory interface: 128-bit
Memory bandwidth: 192.032 GB/s
Total available graphics memory: 12098 MB
Dedicated video memory: 4096 MB GDDR6
Video BIOS version: 94.07.62.00.9e
Device ID: 10DE 25A2 1CDC1043
Part number: 4736 0010
Bus: PCI Express x8 Gen4

Display:
Resolution: 1280x720 (changed from 1920x1080 for better performance)
Refresh rate: 144 Hz
Desktop color depth: Highest (32-bit)

Could you please confirm if this is a known issue with EA FC 26 and let me know how to fix it or if a patch is planned? I’ve lost a lot of matches and progress due to this, and I really need help resolving it.

If needed, I can also share Windows Event Viewer logs or crash dump files.

Thank you for your help and attention,