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FCSH0TER's avatar
FCSH0TER
New Rookie
1 month ago

EA SPORTS FC 26 freezes on EA Sports logo (PS5)

Hi EA, Since today, my digital copy of EA SPORTS FC 26 on PlayStation 5 freezes on the EA SPORTS FC 26 logo every time I launch the game. The game does not reach the main menu and stays stuck on th...
crashing
freezing
launching
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 month ago

Are you installing to the original hard drive or are you using an external drive/expansion card?

Dro_stay_Blessed's avatar
Dro_stay_Blessed
Rising Novice
1 month ago

The original hard drive, I don’t have an external hard drive. I did it for the 6th time yesterday. I turned my Xbox One on this morning and it still gets stuck at the blue/green screen. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Have you tried a factory reset of your console?

    • Dro_stay_Blessed's avatar
      Dro_stay_Blessed
      Rising Novice
      1 month ago

      Yes, multiple times 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        1 month ago

        As a test, can you try using a different PSN ID?

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