FC 26 FUT Champions Bug Report – Opponent Quit Caused Disconnect and Loss
Platform: PS4
Game Mode: FUT Champions
Date: September 12, 2026
Approx. Time: 19:00 Turkey time
Opponent PSN ID: [Removed by CM, naming and shaming is against the rules. EA_Claus]
I was winning 6-2 in approximately the 88th minute of a FUT Champions match. My opponent pressed Start and then quit the match.
Immediately after the opponent left, I received an “Unable to connect to Ultimate Team” error and was kicked out of Ultimate Team. When I returned to the game, the match had been recorded as a LOSS for me.
My internet connection was working normally throughout the match. I also checked my EA Connection Quality Report for this match, which showed:
Ping: 12.17 ms
Packet loss: 0.01%
Connection score: 98/100
EA Help support confirmed that these connection-quality results indicate a very strong connection and that the “Unable to connect to Ultimate Team” message can also occur because of a server-side connection issue.
I understand that EA may not be able to reverse the result, but I would like this incident investigated as a possible disconnect/match-result issue. Please check the relevant match and server logs, including the opponent's PSN ID, [Removed by CM, naming and shaming is against the rules. EA_Claus]
Thank you.
Hey emircankayiran,
We can't do that here on the EA Forums.
If you believe your opponent cheated somehow to avoid a loss, and would like the issue investigated further, please submit the Report a player form here.
Our dedicated team will be able to have a closer look at the situation reported, including your opponent's account, and take action according to our policies.
It is indeed not possible to change results fo your matches. Thank you for your patience with this.
