Unable to connect to Ultimate Team. Season Pass services are unavailable.

Hello,

I would like to report what appears to be a reproducible issue that started immediately after the latest FC 26 update. Based on the symptoms, this seems to be more than a standard connection problem and may indicate a client or backend regression.

EA SPORTS FC 26, PC (Steam + EA App), Windows 10

— Timeline

The problem started immediately after installing the latest game update. Before the update, all online features worked normally. After the update, I have not been able to access any online mode even once.

— Authentication. 

My EA Account authentication works correctly. EA App logs in successfully. Friends list loads normally. My EA Account is recognized by the game. There are no login errors related to EA Account authentication. Therefore, the issue does not appear to be related to account authentication.

Every time I launch the game, the following sequence occurs: The game starts normally. It begins downloading online content (live squads, online data, etc.). After that, the entire menu becomes unresponsive for approximately 20–25 seconds. During this time no buttons respond. Only after this delay does the game continue.

— Ultimate Team

When entering Ultimate Team: the game waits several seconds before attempting the connection; after another delay it displays: "Connecting to Ultimate Team is not possible at the moment." I have never successfully entered Ultimate Team since installing the update.

— Other online modes

The problem is not limited to Ultimate Team. I am unable to access any online mode.

— Season Pass

Another important symptom: Inside the game, the Season Pass cannot be loaded. The game reports that the Season Pass services are unavailable.

However: I was able to access the Web App and successfully purchase the new Season Pass. The purchase completed successfully and was added to my account.

— Troubleshooting already performed

The following actions have already been completed without any change:

Restarted the PC multiple times.

Completely closed EA App and verified no EA processes remained running.

Verified game files through Steam.

Completely reinstalled FC 26.

Cleared EA App cache.

Reset Windows networking (Winsock, DNS, IP).

Tested multiple Internet connections.

I deleted active teams via the Web App.

Confirmed EA Account authentication works correctly.

Contacted EA Support and followed the standard troubleshooting steps.

None of these actions changed the behavior. I hope this information helps identify the issue.

If additional logs, diagnostic builds, or account information are required, I would be happy to provide them.

Thank you.