Forum Discussion

Seasoned Newcomer

2 days ago

Solved

Fc26 transfer market false ban

I got transfer market banned because i got rank 1 on futchamps and got 300k in my balance as a reward which system detected it as coins transfer i never had a player bought on my accounts for a whi...

anticheat

connectivity

multiplayer

EA_Darko
2 days ago
Hey Lollipoptake understand the frustration as actions taken on your account can be frustrating, especially when you just want to play. In cases like this, there's not a whole lot that we on the forums can do to directly deal with your ban due to privacy and security concerns. Account verification is important in this process, and we simply cannot do it here.

The good news is that while we are not able to discuss a ban with you or give details on why a ban was placed or an appeal rejected, we can direct you to the right support to get you sorted.

All we can do is recommend that you appeal the ban by following the steps in this help article

A member of the team reviews your appeal and will make a decision based on all the information at hand. The replies you receive from our team are not automated; the team uses templates to ensure uniformity.

If your appeal is declined, it means the investigation found evidence to uphold the ban, which is something that you can still appeal. If you believe a mistake was made in this case, then you can file another appeal, providing all the information you have about why you feel the ban was incorrectly added.

Let me know if you need further help.

Darko

ACRossoneri89

Seasoned Newcomer

2 days ago

I am writing this post to bring attention to a transfer market ban on my account that I believe is a "False Positive" caused by a technical misunderstanding of my login patterns and account activity.

I have been a dedicated player for a long time, and I strictly follow the rules. Here are the facts regarding my account:

Official FC Points User: I do not buy or transfer coins. I regularly purchase FC Points through official stores to build my team. My account history clearly shows that my squad's value comes from legitimate packs and rewards.
VPN Usage (Work Related): Due to the nature of my work, I must use a VPN frequently. This causes my IP address and location to change often while my console or Web App is active. I suspect that EA's automated security system flagged these frequent location changes as "suspicious activity" or "unauthorized access," leading to this unfair ban.
No Violations: I have never engaged in coin distribution or any third-party services.

I am looking for a Manual Review of my case. The automated responses I receive via email do not address the VPN factor or my history as a legitimate FC Points customer.

Could a moderator please look into this or escalate my case to the Terms of Service team for a human investigation?

EA_Darko
Community Manager
2 days ago
Hey ACRossoneri89 all appeals are independently investigated by a member of the team.

They are not automated or done by AI, they are human-reviewed. The team does use templates to ensure uniformity across all users.

I would recommend using the link I shared in my previous post to appeal the ban again with the team.

We are not able to assist further with this on the forums.

Best of luck with it.

Darko