Ultimate Team Infinite Loading Screen

Hello EA Community,

I’m writing to report a persistent issue with EA FC 26 on PS5 that has made Ultimate Team completely unplayable for me, despite having tried every available workaround on my end.

Platform: PS5

Connection: Wired (LAN cable)

Game Mode affected: Ultimate Team only – all other modes work perfectly fine

Issue: Every time I attempt to enter Ultimate Team, the game gets stuck indefinitely on the FUT loading screen. It never progresses to the menus.

What I have already tried (please don’t suggest these again):

• Deleted game save/storage data

• Full uninstall and reinstall of the game

• Cleared PS5 cache

• Restored licenses (Settings → Users and Accounts → Other → Restore Licenses)

• Hard reset of the console

• Restarted router

• Tested with mobile hotspot – same result

• Other games and other FC 26 modes work perfectly, ruling out any network or hardware issue on my side

Key observation:

All other game modes in EA FC 26 work without any issues, and so does every other game on my PS5. This is exclusively a FUT synchronization/session issue on EA’s servers.

I have seen multiple threads on this forum reporting the exact same problem, which confirms this is not an isolated case but a server-side issue affecting multiple users.

What I’m requesting:

1. An official acknowledgment that this issue is being investigated.

2. A forced logout/session resync of my FUT club data on the backend, without deleting my club.

3. A timeline for a fix.

This is unacceptable for a paid product. Please escalate this to the technical team.

PSN: Exodia__Necr0ss