Game access removed.

he is bot dont listen to him. supporters says we must regain it in 24hrs

Are you sure about that? Where did you read it?

there is a million discussions just right here on ea forums, just check it out

cosa avete risolto? nonè una soluzione la vostra.....l app ea appartieno a voi quindi da voi sta il problema

Dear EA_Darko​ millions of users are buying EA keys from source that are trustable such as Eneba, Instant Gaming etc.
Those source are providing support that is definitely better than the one provided by EA.

It is EA responsibility to verify the codes upfront, it is not acceptable that we, the customers, pay for a game license and the game is completely removed from our library after a successful reedem in EA Official App.

This is a very poor management and I hope EA will NOT ONLY solve the issue with the keys by re-enabling it to all the users, but also sent apology message to all the impacted users with some kind of reward.

If not, I will definitely never spend again 1 euro in EA Games and definitely I'll stop investing in stocks of a company with such a bad behaviour. This is really UNACCEPTABLE. 

Sorry to say asfitness​ but those are not trusted sites. They are grey market sites that often have stolen or fake Keys for sale and when it is discovered these codes are revoked.

If you purchased the game from an unauthorized digital retailer then there would be nothing that we can do for any issues you may have with the purchase: https://help.ea.com/en/articles/orders-and-rewards/buy-ea-premium-currencies-and-digital-download-games/ Buying EA digital games from unauthorized sellers comes with a few risks.

Each purchase made from an unauthorized retailer carries risk. Make sure to keep your account and personal information safe.All we can recommend is that you speak with the retailer.

Darko

EA_Darko​ can EA prove that the keys we bought are stolen?
Because what you wrote above is very serious accusations against many websites (eneba, instant-gaming) that are famous, widely used and still selling your keys and products in this exact moment. 

If I had issue with the game (wrong product or language, not working keys, etc) I was definitely going to complain with them.
I had no issue at all, the code was working and I played the game, the only issue I got is that EA decided that my valid key is no longer valid, this means I am never the owner of my digital content. 

If you get your activation codes stolen, that's your problem and you should fix it upfront, the validation should fail before installing and playing the games, and yous should have your products removed from their sites.
You (EA) instead just decided to act against your users and this is very poor incident management or decision.

I wanted to play your game, I lost time and money and I find it incredible, the funny thing about this is that I don't really care much about the game, I care about stocks and after seeing this behaviour, as a User I would never buy again your games.

I asked refund, but this is my last experience with EA Games.

I havent regain it in 5 days already, all the supports give 0 info

There will be no regain. We just got scammed thanks to EA incompetency.