Game Crash

Question

After opening FC26, I open ultimate team, I press to start the game, and then I load in, once the game has started after 2-3 minutes the FC26 application closes without any error messages.

I've checked and installed the latest Windows operating system updates, NVIDIA graphics card drivers and it still has not resolved the issue.

I found that the game generates crash files in this location:

C:\Users\Santi\AppData\Local\EA SPORTS FC 26\CrashDumps.

I see a file such as CrashDump_2026.04.06_16.50.43.476 however I'm unable to open it to determine what caused the crash.

From research online it suggests the game data could be corrupt, but I don't want to delete the game profile because I'm really worried about losing all of the points and other things gained etc.

I would be grateful for assistance. Many thanks

This is the spec of the computer:

OS Name Microsoft Windows 11 Home

Version 10.0.26200 Build 26200

System Manufacturer ASUS

System Type x64-based PC

Processor 13th Gen Intel(R) Core(TM) i7-13700F, 2100 Mhz, 16 Core(s), 24 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 1825, 09/10/2025

SMBIOS Version 3.5

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product TUF GAMING B760M-PLUS D4

BaseBoard Version Rev 1.xx

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Elevation Required to View

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.8 GB

Available Physical Memory 9.44 GB

Total Virtual Memory 31.3 GB

Available Virtual Memory 23.6 GB

Page File Space 15.5 GB

Page File C:\pagefile.sys

Kernel DMA Protection On

Virtualisation-based security Running

Virtualisation-based security required security properties

Virtualisation-based security available security properties Base Virtualisation Support, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualisation

Virtualisation-based security services configured Hypervisor enforced Code Integrity

Virtualisation-based security services running Hypervisor enforced Code Integrity

App Control for Business policy Enforced

App Control for Business user mode policy Off

Automatic Device Encryption Support Elevation Required to View

A hypervisor has been detected. Features required for Hyper-V will not be displayed.

mysterygood · Answer

Worthy of note (I forgot to mention): I checked the Windows Event logs and I don't see anything with the same timestamp as the crash dump to indicate what could have caused the problem.

mysterygood · Answer

I just had some GOOD LUCK, I was able to download WinDbg and open analyse the crash dump, this was the output.... but this is a little complex for me to understand... Any experts in the forum that can make sense of this?

KEY_VALUES_STRING: 1

Key : AV.Type ¦ Value: Read

Key : Analysis.CPU.mSec ¦ Value: 687

Key : Analysis.Elapsed.mSec ¦ Value: 20414

Key : Analysis.IO.Other.Mb ¦ Value: 3

Key : Analysis.IO.Read.Mb ¦ Value: 1

Key : Analysis.IO.Write.Mb ¦ Value: 37

Key : Analysis.Init.CPU.mSec ¦ Value: 265

Key : Analysis.Init.Elapsed.mSec ¦ Value: 19484

Key : Analysis.Memory.CommitPeak.Mb ¦ Value: 489

Key : Analysis.Version.DbgEng ¦ Value: 10.0.29547.1002

Key : Analysis.Version.Description ¦ Value: 10.2602.27.2 amd64fre

Key : Analysis.Version.Ext ¦ Value: 1.2602.27.2

Key : Failure.Bucket ¦ Value: INVALID_POINTER_READ_c0000005_Engine.Render.Core2.PlatformPcDx12.dll!Unknown

Key : Failure.Exception.Code ¦ Value: 0xc0000005

Key : Failure.Exception.IP.Address ¦ Value: 0x7ff99083323d

Key : Failure.Exception.IP.Module ¦ Value: Engine_Render_Core2_PlatformPcDx12

Key : Failure.Exception.IP.Offset ¦ Value: 0x3323d

Key : Failure.Hash ¦ Value: {0557dba4-3fd0-8685-22e7-a481df034b71}

Key : Failure.ProblemClass.Primary ¦ Value: INVALID_POINTER_READ

Key : Faulting.IP.Type ¦ Value: Paged

Key : Timeline.OS.Boot.DeltaSec ¦ Value: 1604

Key : Timeline.Process.Start.DeltaSec ¦ Value: 202

Key : WER.OS.Branch ¦ Value: ge_release

Key : WER.OS.Version ¦ Value: 10.0.26100.1

Key : WER.Process.Version ¦ Value: 1.0.0.0

FILE_IN_CAB: CrashDump_2026.04.06_16.50.43.476.mdmp

COMMENT: Frostbite MiniDump. Address: 7ff99083323d (In Windbg type: .ecxr)

[EOF]

CONTEXT: (.ecxr)

rax=0000000000000004 rbx=0000000255517650 rcx=0000000000200021

rdx=00000002555175c0 rsi=0000000000000010 rdi=00000000fc56f708

rip=00007ff99083323d rsp=00000000fc56f690 rbp=0000000058fc0638

r8=00000000000ab909 r9=000000015fda0090 r10=0000000000000007

r11=00000000fc56f7d8 r12=0000000000000010 r13=00000002555175c0

r14=000000000000000b r15=0000000059f588f0

iopl=0 nv up ei pl nz na pe nc

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206

Engine_Render_Core2_PlatformPcDx12+0x3323d:

00007ff9`9083323d 488b8918010000 mov rcx,qword ptr [rcx+118h] ds:00000000`00200139=????????????????

Resetting default scope

EXCEPTION_RECORD: (.exr -1)

ExceptionAddress: 00007ff99083323d (Engine_Render_Core2_PlatformPcDx12+0x000000000003323d)

ExceptionCode: c0000005 (Access violation)

ExceptionFlags: 00000000

NumberParameters: 2

Parameter[0]: 0000000000000000

Parameter[1]: 0000000000200139

Attempt to read from address 0000000000200139

PROCESS_NAME: FC26.exe

READ_ADDRESS: 0000000000200139

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000200139

STACK_TEXT:

00000000`fc56f690 00007ff9`90816872 : 00000000`00000000 00000002`56a8a050 00000000`59f588f8 00000002`55512660 : Engine_Render_Core2_PlatformPcDx12+0x3323d

00000000`fc56f7e0 00007ff9`908a17a9 : 00000000`0000003c 00000002`55512660 00000000`59f588f8 00000000`0000003c : Engine_Render_Core2_PlatformPcDx12+0x16872

00000000`fc56f810 00007ff9`908a1d88 : 00000000`59f588f0 00000000`58c934e0 0000003d`0000003a 00000000`58c96be8 : Engine_Render_Core2_PlatformPcDx12!rc2DeviceInit+0x40ee9

00000000`fc56f880 00000001`4333214a : 00000000`58c934e0 00000000`fc3473a0 00000000`581a98d0 00000000`fc347260 : Engine_Render_Core2_PlatformPcDx12!rc2DeviceInit+0x414c8

00000000`fc56f960 00000001`43338a9f : 00000000`00000005 00000000`00000005 00000000`00000000 00000000`411f3120 : FC26!SoftMaxNormalize+0x2d3c6ea

00000000`fc56fa50 00000001`4333556d : ffffffff`ffffffff 00000001`4d7b3770 00000000`fc56fd00 00000001`4d7b3770 : FC26!SoftMaxNormalize+0x2d4303f

00000000`fc56fae0 00000001`43338982 : 00000000`f330c300 00000000`fc56fd38 00000000`00000010 00000000`03c92f00 : FC26!SoftMaxNormalize+0x2d3fb0d

00000000`fc56fc00 00000000`f330c300 : 00000000`fc56fd38 00000000`00000010 00000000`03c92f00 ffffffff`ffffffff : FC26!SoftMaxNormalize+0x2d42f22

00000000`fc56fc08 00000000`fc56fd38 : 00000000`00000010 00000000`03c92f00 ffffffff`ffffffff 00000001`411417e5 : 0xf330c300

00000000`fc56fc10 00000000`00000010 : 00000000`03c92f00 ffffffff`ffffffff 00000001`411417e5 00000000`000000a0 : 0xfc56fd38

00000000`fc56fc18 00000000`03c92f00 : ffffffff`ffffffff 00000001`411417e5 00000000`000000a0 00000000`0000004c : 0x10

00000000`fc56fc20 ffffffff`ffffffff : 00000001`411417e5 00000000`000000a0 00000000`0000004c 0000974b`f1d9a785 : 0x3c92f00

00000000`fc56fc28 00000001`411417e5 : 00000000`000000a0 00000000`0000004c 0000974b`f1d9a785 00000000`00000040 : 0xffffffff`ffffffff

00000000`fc56fc30 00000001`41121517 : 00000000`00090000 ffffffff`ffffffff 00000000`00000000 00000000`00010000 : FC26!SoftMaxNormalize+0xb4bd85

00000000`fc56fc80 00000000`00000578 : 00000000`fc790000 00000001`4112f007 00000000`00000578 00000000`41220700 : FC26!SoftMaxNormalize+0xb2bab7

00000000`fc56fcd0 00000000`fc790000 : 00000001`4112f007 00000000`00000578 00000000`41220700 00000000`00000002 : 0x578

00000000`fc56fcd8 00000001`4112f007 : 00000000`00000578 00000000`41220700 00000000`00000002 00000000`00000720 : 0xfc790000

00000000`fc56fce0 00000001`411217c1 : 00000001`4d150a90 00000000`412598a0 00000000`fc790000 00000000`002e0a02 : FC26!SoftMaxNormalize+0xb395a7

00000000`fc56fd20 0000974b`f1d9a7e5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : FC26!SoftMaxNormalize+0xb2bd61

00000000`fc56fd60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0000974b`f1d9a7e5

IP_IN_PAGED_CODE:

Engine_Render_Core2_PlatformPcDx12+3323d

00007ff9`9083323d 488b8918010000 mov rcx,qword ptr [rcx+118h]

SYMBOL_NAME: Engine_Render_Core2_PlatformPcDx12+3323d

MODULE_NAME: Engine_Render_Core2_PlatformPcDx12

IMAGE_NAME: Engine.Render.Core2.PlatformPcDx12.dll

STACK_COMMAND: ~29s; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_Engine.Render.Core2.PlatformPcDx12.dll!Unknown

OS_VERSION: 10.0.26100.1

BUILDLAB_STR: ge_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 2.42.5.0

FAILURE_ID_HASH: {0557dba4-3fd0-8685-22e7-a481df034b71}

Followup: MachineOwner

mysterygood · Answer

UPDATE:&nbsp; I was able to use AI to help look at the crash dump analysis output.&nbsp; It told me to turn off game overlays - which I did.... but 10-12 minutes into the match the app crashed again.&nbsp; This time I got a message on the screen, that never happened before.... so maybe a setting I changed helped?This is the error message in the pop up, when I clicked CLOSE, the app closed.DirectX function 'GetDeviceRemovedReason' failed with DXGI_ERROR_DEVICE_HUNG ('The GPU will not respond to more commands').&nbsp; GPU: 'NVIDIA Geforce RTX 3060', Driver: 59597.&nbsp; This error is usually caused by the graphics driver crashing, try installing the latest drivers.I'm already using the latest drivers... any ideas please?!

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