Game or server connection
Hello Community EA Support,
I’m experiencing a routing issue while playing EA Sports FC on PS5 from Ukraine. Local ping to test servers is 16–18 ms, with 0% packet loss, but in-game traffic is always routed through US servers, causing 150–180 ms latency and gameplay lag. (ae1.cs1.fra6.de.eth.zayo.com (64.125.29.56) 114.411 ms 111.936 ms 112.454 ms)
I tested using four Ukrainian ISPs (BGNet, Volia, Kyivstar, Triolan) and also through VPN servers in Poland (Warsaw) and Germany (Frankfurt). Connection briefly switched to EU (≈35 ms) but then reverted to US routes.
Please check if Ukrainian IP ranges are incorrectly mapped to North America and help route us to European servers (Frankfurt/Warsaw) instead.
Thank you for your assistance.
Please tell me where and in what form I can submit a request to EA Sports.