Getting eliminated by cheater opponents in some way

Hi.

I’ll get straight to the point. I’ve been playing this game since 2015, and playing the PC version has become a real pain.

I’ve had enough of the nonsense in Champions. I got a “loss” for a match I couldn’t join yesterday because of the black screen issue that’s been popping up in forums.

I told myself, “Forget it, it’s just a game—they’ll fix it.” In the first match I joined today, I was losing 6-3 due to careless play, but I managed to bring it back to 6-6 in the remaining time and then won 7-6 with a last-minute goal. However, even though the screen displayed a huge “VICTORY” in bold, it kicked me out with the message “Unable to connect to EA servers” and didn’t count my win. At that moment, the person who was shown in the “recent matches” list disappears even from there when I log back in.

I know the reason for this—it’s clearly cheaters, because I’ve seen those cheat programs before and they have that feature, but you’re unfortunately turning a blind eye to it.

We want to play this game—which we’ve barely managed to find time for—without dealing with these strange, nonsensical issues, and that’s why we’re playing it. It’s one thing if it happens once a week or in a single match, but we’re sick and tired of experiencing the same thing every match, every week.

I expect you to take this message seriously and provide a genuine response. How is this guy doing this? Why aren’t you doing anything about the harassment these people are facing? Why isn’t my last match showing up even though it was half an hour ago?

If I’ve played two matches, then where did this third match come from? Please check the match history.