glitch game

last game in promotion matches to go to division 2. and a black screen came up, and now its stuck on a screen with no on it

EA_Darko
Community Manager
2 days ago
Sorry to say mdzerickk but we are not able to change the outcome of a game.

We can't promote you or make any changes.

Darko
mdzerickk
New Novice
2 days ago
yeah but than it counted as a lost and we got sent back to division 3. and now we have to try again for promotion matches. if you are able to give us the win or at least promote us to division 2 that would be amazing.
EA_Darko
Community Manager
3 days ago
Sorry to see that you are running into issues mdzerickk.

Did you exit the game to see if that helped?

If not, can you do that now and let me know if you are able to play again?

Darko