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darthmike19's avatar
darthmike19
Rising Newcomer
2 days ago

I didn’t receive some of my premium rewards

In the FC season premium pass, in the tiers 27, 29 and 30, I didn’t get the premium awards, it’s not in my ultimate team or anywhere else, I have checked multiple times. I’m supposed to have received TOTY icon Petit and other packs in the premium season. In the photo it doesn’t show the little checkmark, even though I have completed the whole FC season, I don’t know where my rewards are, and I know I didn’t receive it.

8 Replies

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hello,

    I've merged some posts here to avoid duplicates.

    We understand some of you are unable to get the premium rewards for the level 27, 28, 29 and 30.

    If you are not seeing a green tick, it's most likely visual. We've reviewed some accounts and we can confirm that those premium packs were received.

  • Hi i would to report and the last 2 packs on the seasonal pass wasn't give me could you plese check and add on my account thanks

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    In that case, please try completing the next level and see if that updates things. If the rewards still don’t appear afterwards, you can reach out to EA Help so they can review your account.

  • josee_19754's avatar
    josee_19754
    New Novice
    1 day ago

    I did literally everything you can think of , and my premium pack is still unclaimed won’t let me claim it, I had this glitch before but it always worked back to normal whenever I would restart my ps5 or close the app and open fc again but not thus time and it’s been a day 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey there. This could just be a visual glitch. Please try fully closing and restarting the game, then exit and re-enter Ultimate Team to trigger a data sync. If you can, play a couple of online matches to complete the next stage and check again. It’s also worth checking via the Web App or Companion App. 

  • I bought the Premium Season Pass in FC 26 Ultimate Team.

    I reached Level 27.

    SOME not all but SOME of the  free reward claimed but the premium reward is stuck unclaimed.

    It is not in my store or companion app.

    Please check my account logs and grant the missing reward. I’m on ps5 

  • I bought the Premium Season Pass in FC 26 Ultimate Team.

    I reached Level 27.

    The free reward claimed (or at least 2 packs did)  but the premium reward is stuck unclaimed.

    It is not in my store or companion 

    PLEASE FIX I PAID FOR THIS SEASON PASS TO GET MY PREMIUM REWARDS 

  • For some reason i cant claim my rewards in the season pass im at level 29 and cant claim my premium reward on level 28 i tried restarting but nothing works

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