Forum Discussion

Seasoned Newcomer

3 months ago

Incorrect Rivals Rewards – Division mismatch at rewards lock

Hello EA Team, I am reporting an issue regarding my Rivals rewards. During the week, I reached Division 1 and played multiple matches at that level. I did not intentionally demote or manipulate my ...

Community Manager

3 months ago

198bfed4329cca6a,

It was marked as the solution as there don't seem to be any issues with our rewards system at the moment, but in case there is in the future I wanted to highlight to players who stumble on this that they need to reach out to our live support team so they can check for them.

I'm afraid I can only assume that there's some sort of user error in play here because, again, there are no issues with the system at the moment.