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Mitrokanery's avatar
Mitrokanery
Rising Novice
1 month ago
Solved

Instant Crash to Desktop (CTD) 5 Seconds After Connecting to EA Servers

My game crashes completely to the desktop with no error code or warning exactly 3 to 5 seconds after the "Connecting to the EA Servers..." prompt finishes.
If I launch the game in Offline Mode, it works completely fine. I can stay in the menus forever with zero performance issues or crashes. The exact moment I hit "Reconnect" to go online, it instantly crashes to the desktop.
Because it works offline, my local game files and hardware are completely fine.
What i have aleready tried:
1.Completely uninstalled and cleanly reinstalled the game, and repaired it.
2.Cleared the EA App cache and ran App Recovery.
3.Verified and completely reinstalled the EA Javelin Anti-Cheat (log successfully reads "Install Success").
4.Forced administrative privileges on both the EA App and the FC 26.exe file.
5.Whitelisted the game and anti-cheat through Windows Defender / Controlled Folder Access.

PLEASE EA I HAVENT PLAYED FIFA IN 20 DAYS I NEED IT I WILL GO CRAZY MY PRO CLUBS TEAM NEEDS MEEEEE!!!!!!

  • EA_Barry's avatar
    EA_Barry
    1 month ago

    Mitrokanery​ 

    Thanks for adding that. Some troubleshooting steps for you: 

    Open Admin Command Prompt: DISM /Online /Cleanup-Image /RestoreHealth

    Then: sfc /scannow

    Retry playing after a reboot. If the problem continues, the following Windows steps may help: 

    DISM may fail. If it does:

    Run a Windows Repair Install: Download the latest Windows 10 ISO from Microsoft. Mount it. Run: setup.exe

    Choose: Keep personal files and apps

    This rebuilds:

    • WinSxS
    • component store
    • servicing stack
    • system files

    without removing games.

    These steps are somewhat involved, let us know how you get on. Thank you. EA_Barry.

5 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Mitrokanery​ 

    Thanks for adding that. Some troubleshooting steps for you: 

    Open Admin Command Prompt: DISM /Online /Cleanup-Image /RestoreHealth

    Then: sfc /scannow

    Retry playing after a reboot. If the problem continues, the following Windows steps may help: 

    DISM may fail. If it does:

    Run a Windows Repair Install: Download the latest Windows 10 ISO from Microsoft. Mount it. Run: setup.exe

    Choose: Keep personal files and apps

    This rebuilds:

    • WinSxS
    • component store
    • servicing stack
    • system files

    without removing games.

    These steps are somewhat involved, let us know how you get on. Thank you. EA_Barry.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Mitrokanery​ 

    Make sure your display is connected to your GPU and not the motherboard video port. If you continue to see an issue after this, then please post a newly generated Dxdiag report and post that here. We can take a look and may be able to suggest troubleshooting steps. Thank you. EA_Barry.

    DXDIAG

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