The connection tester isn’t working for me either, and EA’s connection quality check hasn’t worked since the game’s release and still doesn’t. I don’t know if it’s down to my region, but I tested it on a Polish account and the system works there. Just for fun. I play UT all the time, but EA told me I’d had issues with the Live Coach, not with my actual problem. They said it was an individual issue. I’ve contacted various levels of EA technical support. I don’t know how they managed it, but the connection quality this year is dreadful.