Hi, I purchased fc points on Friday and I didn’t receive them onto my account. The payment went through as normal and I can see the transaction on my account but no points. I have contacted the online chat/help 3 times since Sunday and I have been told they are trying to resolve the issue. I have sent evidence over 3 times as requested, but still no points, I would just like what I have paid for. Please can you help?
Community ManagerHello supermansak,
did you purchase the Points directly through EA/the Playstation Store or through a third party seller?
Please make sure you bought the Points for the right platform as well as for the right game, so FC 26 and not FC 25 of 24.
Hi, bought directly on ultimate team in the store, it was just after TOTY launch and the server was running very slow, straight afterwards I went back and bought 100 points just to see if it would happen again but they arrived on my account straight away.
I have contacted EA 4 times now and they just say they’re aware of a problem and will fix but I’ve sent all the evidence they’ve asked for (4 times!!) and they have acknowledged it I am missing them. Why can’t they just add them to my account? Or refund and I’ll buy again! Very frustrating
