Forum Discussion

Seasoned Newcomer

14 hours ago

Missing FC points

Hi, I purchased fc points on Friday and I didn’t receive them onto my account. The payment went through as normal and I can see the transaction on my account but no points. I have contacted the online chat/help 3 times since Sunday and I have been told they are trying to resolve the issue. I have sent evidence over 3 times as requested, but still no points, I would just like what I have paid for. Please can you help?

missing content

playstation

1 Reply

EA_Pythia
Community Manager
2 hours ago
Hello supermansak,

did you purchase the Points directly through EA/the Playstation Store or through a third party seller?

Please make sure you bought the Points for the right platform as well as for the right game, so FC 26 and not FC 25 of 24.