My game disconnects every 30 seconds
Hi, I need help with my EA account. My game disconnects every 30 seconds when online(my wi-fi is ok), offline works perfectly . It happened on EA FC 26 (EA App). I think my cloud data/profile is cor...
Forum Discussion
You have the same problem as me, my acquaintance's ID is not affected at all, I haven't gotten a fix yet and I suspect like you said it's caused by connecting to the server of the game when I first bought it.
EA_Aljo
Community Manager
Community ManagerI'd like you to run the Connection Quality Report and get me a screenshot of the overall score. Thanks!
Brother, I have sent it to you three times already. I will send it to you again if you can check it for us.
- EA_Aljo
You have quite a bit of packet loss. It's possible that is the issue. But if you only have one account that is disconnecting, I recommend contacting an advisor so they can check the account for any issues. Cases can be opened by using the 'Contact us' button at the bottom of this page.
So how do I contact a consultant to have them check my account for any issues? Because I tried, the "Contact Us" button didn't fix it.
