Never recieved my FC Points

Sorry to say spyroooooooooooo​ but if you purchased from an unauthorised retailer then there is nothing that we can do to assist if there are issues with the codes.

The site you used is not a trusted seller and as such any issues with purchases from them need to be addressed to their support.

Darko

Hey Darko. Just from the eafc fc point section. After that I paid with apple pay. I’m on ps5. I’ve done every single step the ea help center gave me. From uploading screenshots to restarting router. I even contacted playstation and I cleared my cache as well. Nothing worked out. I’ve been waiting almost

72 hours now without the points in my account

Hey EA_Darko​ thanks for the reply!

I purchased the points from instant-gaming.com

I've also contacted their support regarding this problem. They guaranteed me that all their codes are obtained legally and official. I've also used their website countless times in the past to get some points and I never ran into any issues. They were able to verify that the codes I bought on their platform were used by me which is why they're unable to help me further and redirected me to contact the EA Support.

Where did you purchase your points from Futjarne1997​?

Darko

Same here. Contacted them every day since Toty launch. They made me do everything. From providing screenshots from the payment tho contacting Playstation. I’ve contacted EA like 14 times already. I provided screenshots, cleared my cavhe, reconnected my router, contacted psn. And havent got anything. They keep saying it’s a worldwide issue and that I should wait but I’m very sceptical whether I’m going to see those points ever again

Hey spyroooooooooooo​ from what site did you purchase the points?

You can find all the info around trusted sellers here

These are trusted online retailers where you can buy EA PC games for digital download and premium currencies for EA PC games. Some of your favorite trusted retailers may also offer EA digital content in-store.Worldwide

• Epic Games 
• Humble Bundle
• Valve/Steam

Asia

Amazon Japan

Europe

• Amazon France
• Amazon Germany
• Amazon Italy
• Amazon Spain
• Amazon UK
• Game UK
• GameStop EU

North America

• Amazon
• Best Buy
• GameStop
• Target
• Walmart

Where to buy digital versions of EA console games

The only authorized online digital resellers of EA console games are the Microsoft Store, the Nintendo eShop, and the PlayStation™Store.

Where to buy premium currencies for EA console games

Be on the lookout for stores selling in-game currencies. We don’t sell coins or other currencies that you can earn in-game, like EA SPORTS FC™ Ultimate Team™ Coins, MUT Coins, or NHL HUT Coins.If you’re looking to buy premium (non-earned) currencies for console games, such as Ultimate Team™ Points, check out these stores.

• Nintendo
• PlayStation®
• Xbox

If you purchase from unauthorized digital retailers

Buying EA digital games from unauthorized sellers comes with a few risks.

• At best, you might get the wrong product or language version of a game you buy.
• At worst, unauthorized websites may be phishing for your EA Account or payment info. This can result in fraudulent activity with your payment details or losing access to your account.
• Unauthorized retailers might sell you a fake, used, or stolen CD key or product code.
• We’ll disable any illegally obtained games and product codes. That means you won’t be able to play your game or redeem your virtual currencies.
• EA Advisors won’t be able to help you with games you bought from unauthorized retailers or illegally. 

Each purchase made from an unauthorized retailer carries risk. Make sure to keep your account and personal information safe.