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turniptrev's avatar
turniptrev
Seasoned Newcomer
2 days ago

Disconnections at the end of the match

Since no EA support member wants to help this case:

 

You don’t offer an in game report system for cheating. I beat this player in FC26 Ultimate Team Champions and had ZERO CONNECTION issues on my end throughout the entire game and afterwards. I get disconnected IMMEDIATELY after winning. My WiFi logs show NO DROPS IN CONNECTION. This is blatant cheating/X-logging and is insane that this is allowed on your game. No repercussions either thus far. Shame. If the response to this attempt for further escalation is post removal will assume compliance then 100% will not be getting FC 27 LOL. (Not that a billion dollar corporation with the poorest customer support needs my money).

 

"Support's" Response: 

 

CASE #254017842

 

Their PSN: [Removed by CM, per rules. EA_Claus]

 

Youtube link to video showing my "disconnection" [Video removed by CM, EA_Claus]

[Title changed by CM for clarity. EA_Claus]

anticheat
crashing

2 Replies

  • turniptrev's avatar
    turniptrev
    Seasoned Newcomer
    2 days ago

    here's support's respone

    Hello,

    Thank you for reporting this incident.

    We will investigate the issue and take action in accordance with our policies.

    We take all violations seriously and appreciate you helping us to keep our games and services a fun and enjoyable experience for all.

    Due to our Privacy Policy, we will be unable to disclose any information regarding this investigation or any actions taken as a result.

    Thank you,

    EA Terms of Service

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey turniptrev​,

    If you're getting disconnection errors at the end of every match you've been playing recently, you might have started too many matches in a short period of time and are being targeted by our security systems against bots and automations. It can happen sometimes.

    Please try taking a break from starting any new matches for 24 hours, then try to play again. It should prevent further disconnection at the end of your matches. 

    If you're sure your opponents are cheating somehow, you can submit the Report a player form here. It's not possible to change the results of your matches, though.

    Let me know how it goes.

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