Hello, everyone. We have investigated this and are not finding any issues on our end. Please contact your ISP for assistance. Thank you.
EA_Aljo I get disconnection between menus, inspecting a card or creating a squad. It says ultimate team is unavailabe or different error messages. It takes sometimes so long to login to ultimate team and just a little bit later, it disconnects me. Cant do sbc or evolutions and cant play a game. I tried with mobile hotspot and i still have the problem. I dont have issues with different online games. Missing time gated content and falling behind.
Community ManagerThe hotspot test is only for those of you that can't connect to Ultimate Team. If you're not on Jio Fiber, create a new thread so we can go through some troubleshooting.
after multiple tries and reinstalling Anitcheat I am able to connect to FUT but game gets DC in between games or when doing SBC. Counts as loss with DNF.
EA_Aljo And what should we do if the hotspot, wired connection, different network, DNS changes, and other options also don't work? We can't even play man. Evolutions are getting really hard to complete, can't get good Div rewards, bad rewards due to constant disconnects in the fut champs. Please give a proper solution.
Community ManagerYou can talk to your ISP, upgrade your home network equipment, try optimizing the router. Have you run the Connection Quality Report yet?
EA_Aljo Yes I have. And please you need to stop making it about my network equipment and start taking ownership of the issues in your servers. I have two different ISPs at home. I have tried hotspot too. Nothing works. It's happening since the thunderstruck so clearly something was done during that time. Please give us timeline and status on what you guys are doing about it.
