Hello, everyone. We have investigated this and are not finding any issues on our end. Please contact your ISP for assistance. Thank you.
Community ManagerIt doesn't sound ridiculous at all. It's entirely possible there's an issue with your ISP that is causing this. If it were everyone worldwide, there would be a bigger issue, but when there's a group of them all on one ISP, that indicates an issue with the ISP. You're always welcome to run the Connection Quality Report and get a screenshot of the results.
It is not just true that it is only related to one single ISP, or is it?
I have seen users facing this same issues in the UK, South Africa on X/Reddit. Just in this thread, I can find user(s) who do not have this ISP, complain about this issue. Even EA help chat advisors have said that this is a known issue and the team is working on it, it's just that that response has stayed constant for two weeks now.
I've attached the result of the Connection Quality Report.
