Hello, everyone. We have investigated this and are not finding any issues on our end. Please contact your ISP for assistance. Thank you.
You ask people to post these reports and then silence after that...
Also, to the earlier point here's an example of someone not using Jio.
but you seemed pretty certain that it was only Jio users, right?
Community ManagerI responded to several people when asked for reports today. Apologies for missing yours. According to the screenshot you posted, you've got packet loss that is causing your disconnects. You can go through the troubleshooting steps here to see if they help. You should also reach out to your ISP to see if they can help.
but you seemed pretty certain that it was only Jio users, right?
When we have many people on the same ISP suddenly not able to connect, chances are excellent it's to do with the ISP. This thread was about those players. Not about others on other ISPs also having problems staying connected.
My packet loss is 0.02%, which is statistically irrelevant for real-time gaming. Also, something that EA says is "great" as you can see in the screenshot.
For context, online gameplay degradation normally starts at ~1–2% packet loss. 0.02% means 2 dropped packets out of 10,000 — far too low to cause disconnects, lag, or handshake failures.So the issue I’m facing isn’t due to my connection quality or packet loss.
Please just acknowledge that the issue is on EA's end as EA chat advisors have already done multiple times :)
Community ManagerCan you show me the screenshot of your Connection Quality Report results?
