Forum Discussion

Rising Traveler

3 months ago

Solved

Not able to stay connected to EA servers - Jio Fiber

Hi All, I am a FC26 user and I have using the game for a month now. Since last 2-3 days, I don't know why but my internet is not able to stay connected with EA servers despite having stable connect...

EA_Aljo
2 months ago
Hello, everyone. We have investigated this and are not finding any issues on our end. Please contact your ISP for assistance. Thank you.

EA_Aljo

Community Manager

2 months ago

Hello, everyone. We have investigated this and are not finding any issues on our end. Please contact your ISP for assistance. Thank you.

Dha1sa

Rising Rookie

2 months ago

Surely not? I am having the same issue with mobile Hotspot as well

EA_Aljo
Community Manager
2 months ago
We'll have to go through connection troubleshooting if you can't stay connected. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score. Thanks!
- Uday_Kler
  Seasoned Novice
  2 months ago
  What's the point? I ran one and shared it here and because the results did not show any problem, I did not even get a response from you.
  - EA_Aljo
    Community Manager
    2 months ago
    Apologies for missing yours. There are a lot of responses here. Your test is showing packet loss. That most likely is why you're disconnecting frequently. Try the connection troubleshooting steps here. If they don't help, contact your ISP for assistance.
- Dha1sa
  Rising Rookie
  2 months ago
  Here, the in-match connection is not the problem, if it is working, it is working as usual. The problem is
  Logging into UT is slow, and hit-and-miss.
  Browsing through menus, doing sbcs, squad loading takes minutes or fails more often than not.
  Sometimes suddenly during match "Connecting to UT servers is not possible at that rime" message comes and I am kicked to the main menu with no prior lag issue.
  As a result of the terribly laggy menus, to play I have to ask my friend to add me to lobby so I can play some matches.
  Only UT is problematic, no other gamemode is suffering and the game itself connecting to EA servers (in the global main menu) is not a problem at all.
  - EA_Aljo
    Community Manager
    2 months ago
    According to your CQR, the issue is being on a wireless connection. Can you switch to a wire or is your router too far away?