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sagarrawat004's avatar
sagarrawat004
Rising Traveler
3 months ago
Solved

Not able to stay connected to EA servers - Jio Fiber

Hi All, I am a FC26 user and I have using the game for a month now. Since last 2-3 days, I don't know why but my internet is not able to stay connected with EA servers despite having stable connect...
connectivity
crashing
lag
playstation
  • EA_Aljo's avatar
    EA_Aljo
    2 months ago

    Hello, everyone. We have investigated this and are not finding any issues on our end. Please contact your ISP for assistance. Thank you.

Dha1sa's avatar
Dha1sa
Rising Rookie
2 months ago

Here, the in-match connection is not the problem, if it is working, it is working as usual. The problem is 

  1. Logging into UT is slow, and hit-and-miss.
  2.  Browsing through menus, doing sbcs, squad loading takes minutes or fails more often than not.
  3. Sometimes suddenly during match "Connecting to UT servers is not possible at that rime" message comes and I am kicked to the main menu with no prior lag issue.
  4. As a result of the terribly laggy menus, to play I have to ask my friend to add me to lobby so I can play some matches.
  5. Only UT is problematic, no other gamemode is suffering and the game itself connecting to EA servers (in the global main menu) is not a problem at all.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 months ago

According to your CQR, the issue is being on a wireless connection. Can you switch to a wire or is your router too far away?

  • Dha1sa's avatar
    Dha1sa
    Rising Rookie
    2 months ago

    I know you are trying to rule out factors as you're trained to do, but I've been using Wi-Fi for 6 years now and never faced any problems of such nature in Ultimate Team until it started 8-10 days ago. So please focus on the main issue.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 months ago

      You don't need to take my word for it. There's pretty much an unlimited amount of resources outside of these forums that will tell you wireless is not good for gaming.

      • Dha1sa's avatar
        Dha1sa
        Rising Rookie
        2 months ago

        And EA is a profit-driven conglomerate that cares the least about its customers; You don't need to take my word for it.

        I never said a wired connection isn't better for gaming, but suggesting that a wireless connection with 90%+ signal strength will suddenly break the game is obnoxious.

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