[PC] Game Crashes Instantly on Launch — Still No Fix After a Week (#225809452)

Hello,
I need this case (#225809452) to be escalated to a supervisor or senior technical engineer immediately.

My issue has been ongoing for over a week, and I’ve spent more than 50 hours trying every troubleshooting step and contacting support over and over again — with no real progress.

Honestly, this has become exhausting and beyond frustrating.
I feel like every advisor just keeps giving me the same scripted responses or tries to push my case aside instead of actually helping.
It’s starting to feel like support agents are just looking for the easiest tickets to close, while serious issues like mine are being ignored.

Please forward this directly to higher-level staff who can access backend logs or provide real updates — I’m tired of being redirected and I just want my problem fixed properly.