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Ali_hussien24's avatar
Ali_hussien24
Rising Novice
1 month ago

PC UT DISCONNECT

the game disconnect in every thing sbc , rush , rivals , champs, store , trying to open packs and if i win a game it's disconnect after the win and count as a loss
crashing
lag
multiplayer
pc
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 month ago

When you disconnect after the match, that is probably due to hitting the security limits for playing too many games in a short amount of time. 

If you are disconnecting at other times, we should go through some connection troubleshooting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Thank you. That is a very low score. You are going to have disconnects and lag. Please contact your ISP to see if they can tell why this is happening. 

    We also have some connection troubleshooting steps here that may help.

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