Crash after splash screen

Hello EA Support,

My main EA account crashes immediately after the splash screen in FC26. Event Viewer shows 0xc0000374 in ntdll.dll. I have tried literally everything possible to fix this.

PC Info:

• GPU: NVIDIA GeForce RTX 4080
• GPU Driver: 591.74 WHQL (rollback from 591.86)
• CPU: AMD Ryzen 7 4700 (or your exact CPU if you want to include)
• RAM: [Insert your RAM, e.g., 32GB DDR4]
• Windows 11 Version: 25H2 Build 2600.7922
• Storage: SSD, fully updated
• Secure Boot: Enabled, TPM 2.0
• Display: Full HD / 4K monitor, refresh rate [insert if known]

Steps completed:

1. Clean Windows 11 25H2 install
2. Verified system: Secure Boot, UEFI, TPM 2.0
3. Updated all drivers (GPU, chipset, Wi-Fi, Bluetooth, Realtek, NVIDIA, AMD System drivers, Logitech USB, Alienware firmware, etc.)
4. Rolled back NVIDIA RTX 4080 driver from 591.86 → 591.74 (clean install)
5. Attempted other driver versions (591.59, 591.44)
6. Verified GPU is recognized correctly; confirmed driver installation
7. Ran EA App as Administrator
8. Cleared EA App cache
9. Deleted all local FC26 folders in Documents and AppData (Local & Roaming)
10. Tried a new Windows user account
11. Tried multiple other devices (PCs)
12. Disconnected all linked devices and consoles
13. Verified FC25 works perfectly on same PC and same account
14. Verified FC26 works perfectly on a different EA account on the same PC
15. Tested letting the game compile shaders fully
16. Tested lowering resolution / changing fullscreen settings
17. Reinstalled Microsoft Visual C++ redistributables
18. Reinstalled DirectX
19. Reset Windows Firewall to default
20. Checked and corrected system time/date settings
21. Changed DNS settings (Cloudflare 1.1.1.1 / 1.0.0.1, Google 8.8.8.8 / 8.8.4.4)
22. Attempted Beta Unicode UTF-8 locale fix
23. Attempted EA demo launch
24. Attempted different EA App installs
25. Unlinked Steam and re-linked
26. Tried multiple volumes for installation
27. Tried both USB and local installs
28. Verified cloud sync options and attempted deletion
29. Tried both “Set up as new PC” and in-place update options
30. Verified nothing blocks authentication (Firewall, Admin, network)
31. Checked Windows Event Viewer for errors multiple times
32. Attempted to switch accounts in-game (did not work)

Observations:

• Crash happens only on main EA account in FC26.
• FC25 works on same PC and same account.
• FC26 works on another EA account.
• Splash → black screen → EA App return.
• Local troubleshooting fully exhausted.

Request:

Please escalate this issue and reset my FC26 cloud/profile data on your servers. This is clearly account-specific, not hardware, Windows, or driver-related.