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dimamanda's avatar
dimamanda
Rising Newcomer
4 months ago
Solved

Problem connecting to Ultimate Team after moving to Slovenia

Hello,

I created a new PSN account with the USA region while I was in Serbia, because Serbia was not available in the EA FC 26 region options before the game release. Everything worked fine while I was in Serbia.
I recently moved to Slovenia and connected my console to the internet here using the same PSN account. In the EA FC 26 menu, the game successfully connects to EA servers. However, when I try to enter Ultimate Team, it loads for a while and then displays:
"Connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu."
Could this issue be caused by my PSN account being set to the USA region, even though there is an option for Slovenia? Or is something else causing this problem?
Thank you for your help.

  • If your are playing on a US account dimamanda​ but living elsewhere it can create issues.

    No harm speaking with PSN support to see what they recommend.

    Darko

2 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 months ago

    If your are playing on a US account dimamanda​ but living elsewhere it can create issues.

    No harm speaking with PSN support to see what they recommend.

    Darko

  • dimamanda's avatar
    dimamanda
    Rising Newcomer
    4 months ago

    But I was playing in Serbia on US account without any issues.

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