Removal of connected accounts
I request that my EA profile remove linked accounts. Related to this support representative I met with him to create a forum about this.
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi mertckeles,
We can't remove the links for you through the EA Forum, but there are steps you can follow to remove those links from your EA account.
This guide will outline how to do that, and much more: How to unlink from an EA Account
Before opting for that, check out the risks involved as removing linked accounts means permanently lose access to the game progress and purchases. Unlinking also doesn't free up the EA account to have a new account of the same kind linked in it's place. So it's super important to understand what will happen so you can be sure it's the right choice for you before removing the link.
- EA_Lanna
Hi EA_Lanna
I tried the transactions you mentioned, but my account links still remain active. So I ask you for help.
- EA_Lanna
Hi mertckeles
So I ask you for help.
This isn't something we can help with through the EA Forums. It may help to understand what EA staff can and can't do on the EA Forums, please read this blog post: What EA staff here can help with
I tried the transactions you mentioned, but my account links still remain active
Could you outline what steps you took? Please include screenshots where you can while blocking out any account information like email addresses, etc.
- EA_Lanna
I logged in to the linked accounts section. I clicked on the Remove account icon and waited for the code to come, after entering the incoming code, confirm and remove the warning message
- EA_Lanna
Hey mertckeles,
Really appreciate you capturing the steps in that clip and what's happening. It looks like you've tried the steps on the mobile phone. Could you try giving them a go on a PC?
- EA_Lanna
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