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liang_yi_jun0509's avatar
1 day ago

Steam purchase FC26 - "Unable to get game" and EA Help form won't submit

I bought FC 26 on Steam, but when I launch the game, it shows "Unable to get game" error.

 

What I've tried:

 

· Steam purchase is completed

· EA account is linked to Steam

· Verified game files

· Cleared Steam cache

 

The biggest problem is: I cannot contact EA Help because the support form won't submit (stuck on loading). I've tried multiple browsers and devices.

 

My EA account email: [edit: email address removed]

 

Can someone from EA please help me check my account authorization? Thank you!

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Sorry to see that you are running into issues liang_yi_jun0509​ 

    Can you grab me a screenshot of the full error you see, as these often have info that help us narrow down the cause.

    Have you ensured that the logged in EA account is the one linked to your Steam account and not a secondary one? Logging into the wrong account on the EA side can cause issues.

    Darko

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