Stuck Evolution card in unassigned shop

What I need to do,

5 days of speaking to support, always they know and cant do anything. Only say we work on that activly, but nothing solved after 5 days

EA_QueenBee​EA_Edu​EA_Hux​EA_Kat​EA_KQB​EA_Mai​EA_Joz​RecursiveFlux​EA_Aljo​EA_Dennis​