Community ManagerThank you. We're not able to confirm there was an issue with the SBC from your video. You'll need to contact an advisor to have them investigate your account to find out where the 84 Sanchez went. Cases can be opened by using the 'Contact us' button at the bottom of this page.
I've just sent the video and contacted EA again.
Given all this evidence and the abnormal current situation, if they don't conduct a thorough investigation and take no action, I won't buy this game again next year. I've been buying the series every year since 2012, and I've had enough of being treated unfairly.
Please tell the specialist department to send me the results of their investigation. Thank you.
