Ultimate team will not load?

Have him create a new squad on the web/companion app and set it to active.

EA_Aljo​ he has tried this method and it doesn’t work 

As a test, ask him to use a different account. If he can log in on that, it would narrow this down to an account issue.

EA_Aljo​  , hello , he used a different account on his nintendo switch and it still didn’t let him access ultimate team 

Unfortunately, I'm out of ideas as to why they can't access Ultimate Team. Please open a case with an advisor so they can look into this further. That can be done with the ' Contact us' button at the bottom of this page.

19 days on I’m still stuck in the same position I need to open a case with EA about this I’ve tried to click the link above but just gives me an error code?

EA_Aljo​ could you send me a link please to open a case I still cannot get into ultimate team