Unfair connectivity issue

I was playing a Division Rivals game and was comfortably leading 3-0 when I suddenly got disconnected from the game due to what appears to have been an EA server issue. This was clearly not caused by my internet connection, as immediately afterwards I was unable to log into Ultimate Team and received a message stating that the EA servers were overloaded due to high traffic. This was approximately around 12:30 AM in Sweden today the 25th of July 2026, while playing on PS5. Under normal circumstances, I would have been awarded the win. Instead, I received no win at all. On top of that, once I was finally able to log back into Ultimate Team, I received a disconnection warning, my DNF modifier was affected, and my coin rewards were reduced. So not only did I lose a deserved win because of an EA server issue, but I was also penalized for something that was entirely outside of my control. This is extremely unfair, and I wonder if this is something that will be corrected. How do I create a case for this in the correct way? I have attached a video recording showing exactly what happened.