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Bananapyt10's avatar
Bananapyt10
Rising Newcomer
1 day ago

Appeal stuck since january 6th. What to do?

My case has been stuck since January 6th with the status "waiting for translation". How long will this take - I wrote the appeal in English?

I have requested DSAR several times since January 2nd and only received data logs for Apex Legends (a game I haven't played since 2019). The reason I have requested several times is because they (looks like a standard email) refused to send data, which is illegal (EU, GDPR).

I have received a warning and lost access to the transfer market because the AI ​​bot thinks I have bought coins due to two Winter Wildcard sales (under 100k each). I have NEVER bought coins or participated in coin distribution. ToS (real human) would be able to see that if they bothered to take a look at my case.

Even the penalty history is empty but TM is still looked…

Case #233782570

discussion
packs
sbc

2 Replies

  • Bananapyt10's avatar
    Bananapyt10
    Rising Newcomer
    11 hours ago

    Thanks for the reply. I hope the transfer market is back before TOTY as that is the highlight of the year. Otherwise I will be a bit disappointed with the handling I must admit.

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Bananapyt10​, 

    It's great that you've already contacted the ToS team about this and created a case. Unfortunately, we don't have an ETA to provide, as it depends on the number of cases that the team is actively investigating at the moment.

    Since you mentioned that your appeal status is 'Waiting for Translation,' please rest assured that it's a good sign, signaling that your appeal is still under investigation. Once the team has updates for your case, they will reach out to you through email. If prompted, providing more evidence that you have not purchased coins in the past will help give the team a more complete picture. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays. We appreciate your patience while they're taking a look! 

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