Ban Play in Mac Challenger 15

"Hi everyone. Yesterday during a match (Maximum Challenge 15) I had a very strange disconnection and immediately afterward received a permanent ban. I've already submitted an official appeal, but I'm afraid my account may have been the target of an external breach attempt or unusual activity that triggered a preemptive block by the security system. Nothing like this has ever happened to me since I started playing. I've already secured my account by changing my password and enabling 2FA, but does anyone know how long technical support is taking to review the logs to resolve these false positives?"