Forum Discussion

Bananapyt10's avatar
Bananapyt10
Rising Novice
22 hours ago

Case status: “overturn” but warning is still there??

Hi EA

I Got a Coin Balance warning for legit trading. I appealed and the case now shows “overturn” with green text. The problem is that I still can’t access the transfer market. Because of the case status it can't be reappealed. Warning is also not showing under penalty history. Basicly i can not appeal the case.

Please try to help a loyal Ultimate Team player out before Premier League TOTS.

10 Replies

  • Same here. I have 30 million coins, top 50 in global transfer profit. Been trading since December, I bought a few Messi and Modric cards for very cheap and now I got flagged for "coin distribution".  Now I only have a few cards and only 2 million coins with a transfer ban. 

  • Bananapyt10's avatar
    Bananapyt10
    Rising Novice
    19 hours ago

    It's so unfair. Everyday I see people transfering coins, but they never get banned. 

  • EA_Darko​ please help me. This is the second time I got banned for trading. I can't appeal without the penalty history. When I'm trying to appeal as a guest, it just tells me to log in. Please escalate my case.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hello. If that ban was overturned today, give it at least 24 hours before it's lifted in game.

  • Bananapyt10's avatar
    Bananapyt10
    Rising Novice
    12 hours ago

    HiEA_Aljo​, I'm happy to hear from you. This Will be 3 days ago tonight. The thing is that I got a standard email confirming the ban. But the case status is now “overturn” which means I can't reappeal. I have contacted EA Help several times, but they can't help me. They tell me to submit an appeal and choose “email us” which is not showing up for me.

    This is the second time I get the ban-hammer by the AI bot. I am really dissapointed that this happened again. Please, do something.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    Thanks for providing the case number. I’ve passed it along to the team for further review.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    Hi, if you don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    Hi, sorry to hear about your situation.

    If your account has been banned or suspended and you believe this was done in error, I’m afraid we can’t assist with this on the forums. Please submit an appeal through the Penalty History tool.