EA Sports Support / Terms of Service Team

To Whom It May Concern,

I am writing to formally express my extreme frustration regarding the ongoing "No Loss" disconnection exploit currently ruining the competitive experience in EA Sports FC 26.

Despite the recent anti-cheat updates (specifically the March 24, 2024, patch), the game remains in a broken state for players who are attempting to play fairly. I have consistently encountered opponents who trigger a disconnection the moment they begin losing or immediately after I score.

The specific issues I am experiencing are:

 * Match Under Review Loop: Upon an opponent's forced disconnect, I am met with the "Match Under Review" message. These wins are never credited to my record, resulting in wasted time and lost rewards in Champions and Rivals.

 * Exploit Persistence: It is clear that the current anti-cheat measures are failing to detect network-based manipulation or "Golden Goal" glitches that allow players to quit without receiving a loss.

 * Competitive Integrity: This glitch is currently rampant in high-stakes modes like The Gauntlet and Weekend League, making it impossible to progress or achieve ranks based on skill.

As a paying customer, it is unacceptable that a core mechanic of the game—winning a match—is being bypassed by cheaters with no repercussions. The "Match Under Review" system is currently being weaponized against legitimate players.

I am requesting that this be escalated to the technical team. Players need more than just "backend updates"; we need a system that recognizes when a player has intentionally disconnected while trailing in a match and awards the win accordingly.

I look forward to a response regarding how EA intends to compensate players for lost time and missed rewards due to these server-side failures.