Community ManagerHey OkoIna05,
Just to check, what's the status of your case if you check under My Cases? (Just be careful not to continue it, as that will pull it out of the queue.)
Unfortunately there isn't a way to "fast track" your way through the appeals process. Depending on a number of factors such as volume, it can take a few days before our terms of service team can investigate your appeal.
I understand first of all that checking the case status shows it entered "waiting on studio" 3 days ago. You might tell me it could take up to 10 days to process. So let me ask: next week is Christmas, entering the holiday period. Am I supposed to wait for you all to come back from vacation? The key point is, this is a false ban in my case. And more crucially, EA never compensates players for its own false bans, does it? If I were falsely banned for over a week during the Team of the Year (TOTY) period, would there even be any point in playing FC for the rest of the year? I respect that you might issue false bans to maintain the game environment, but is it reasonable for players to bear the consequences of your mistakes?
The banned during TOTY thing is prob happening to me right now, first appeal almost instantly auto denied, now im also ''waiting on studio'' for 3 days already. I dont even know if they are going to unban me since their reasoning is completely made up so far.
I also think its fine if theres so automatic bans, but the system is clearly extremely flawed. Getting banned for ''coin transfer'', after winning players ON BID, late at night is the most ridiculous reasoning ever, its not like everyone else could have just outbid me right? I have already missed out on a lot of things that i would have saved for TOTY. I feel like they will just keep my account banned because they dont wanna bother going over the appeal, but lets hope for the best i guess.
Moreover, your EA Advisors and the account ban investigation team are completely separate departments. Players who need an unban have no way to contact the specialized team directly, creating a severe information asymmetry. Otherwise, imagine being falsely banned without compensation, watching your account lose so many rewards every day—do you think that's a good experience for any player? I respect and understand your User Agreement, but this unequal communication method and inefficient handling are truly disappointing.
i’ve had the exact same issue. i’m still banned but i received a email 3 days ago stating “i can continue to play ea fc 26 like normal” but whenever i try to log on either on phone or on my ps5 it says my account is still disabled. have they unban you yet or are you still waiting?
I'm still waiting for my account to be unlocked. The TOS team is on their Christmas holiday, while I'm missing out on the huge Winter Wildcards promo... This is absolutely ridiculous.
