Everytime I try to access the grounds from main menu I get a 'failed to load avatar, returning to main menu' message , I backed out of game mid customisation and now met with that message. I have deleted all data and reinstalled the game still no luck. [Title edit - CM]

I closed the game while creating the character after the match with the Mbappe 2v2 tutorial.And i can't enter the ground again. The message shows "Failed to create character, back to menu".

I’m on XBOX series X and I have this same message.My game crashed while building my character. I can no longer access the grounds and it prompts me back to the main menu.Ive tried everything cleared cache, uninstalled game and hard reset XboxPlease fix this issue.Be nice to play a game I paid for.Why is clubs in the grounds anyways?

My friend closed the game while creating the character after the match with the Mbappe 2v2 tutorial.And he can't enter the ground again. The message shows "Failed to create character, back to menu".

So i tried to fix the problem for a friend.I don´t play Fifa myself but same issue here (PC/Steam). Wanted to share a data point that might help narrow this down for the dev team, since it seems to confirm what EA_Shepard is likely already investigating:I reinstalled EA FC 27 completely fresh on a second, entirely different PC, logged in with the same EA account, and got the exact same "Failed to create Avatar, returning to main menu" error on the very first attempt — no prior corrupted local install involved at all.This strongly suggests the issue isn't client-side (cache, files, drivers, etc.) but tied to an incomplete/corrupted avatar record on the account itself, likely from an interrupted first creation attempt (mine happened right after a restart mid-creation). A few people above mentioned support agents saying the stuck record "needs to be wiped" but that nobody currently has the tool to do it — if that's accurate, this really sounds like it needs a backend fix/reset tool rather than anything we can troubleshoot on our end.Hoping for an update soon, this is blocking Clubs entirely for a lot of us.

When i try to play the grounds it say failed to create avatar back to main menu and tried all troubleshooting and still the same problem on Xbox series x and on 10 hr trial

Can't access the grounds, saying failed to create avatar

55 Replies

Jarxdd
Seasoned Newcomer
12 days ago
I get the exact same thing you do. Its okay though because you know what they said to me they basically told me they would use me as a Guinee pig instead of fixing the issue for me so they wont fix it if you try talking to them they tell you they will wait to see if more people get it and then release a fix in a few weeks/months
Jarxdd
Seasoned Newcomer
12 days ago
No troubleshooting fixes this I've tried everything possible that the agents told me to do including a complete reinstall of the game the avatars in the process of being created need to be wiped from our accounts but apparently nobody has the capability to do that is what I was told by the EA agents 😂
EA_Shepard
Community Manager
11 days ago
Hey, folks

Thank you to all who posted on this issue and gave us info on what is happening on your end.

We have passed this over to the studio team so that they can take a look.

Once we get more info, we will let you all know. In the meantime, if anyone has found any workarounds that have helped, or even might help others, please just reply to this message, and we can update this for everyone else to see!

I appreciate y'all!
EA_Shepard
Community Manager
11 days ago
Hey, folks

We wanted to gather some information from you to pass along to the team so that they can review on their end.

EA ID:

Steam ID

Platform:

If console, which console generation do you have?

What is your Gamertag/PSN ID?

Date/time issue occurred?

Any screenshots of the error in-game!

Thanks
SG07-Owel
New Novice
11 days ago

Hab das gleiche Problem das ich nicht mehr in The Ground zu kommen.
EA ID: SG07-Owel
Platform: PC
Date: 19.9.2026
CheeseTooCrazy
Seasoned Newcomer
11 days ago
I’ve been looking up methods to fix this problem I reset my internet over 20 times re downloaded the game twice and I still cannot create a new avatar ea managers and creators please go into my ea fc account and fix my issue I really want to play this game mode.
MangoJaii
Newcomer
11 days ago
EA_Shepard

Resetting my the ground's cloud save file on the server might work I think? I just want to play the game.
EA ID: MangoJaii

Steam ID: MangoJai / https://steamcommunity.com/profiles/76561198090059570
Platform: PC, Steam
Date: 19/9/2026
SSSSaberr
Rising Novice
10 days ago
EA ID:SSSSaberr
Steam ID：CNKB24
Platform:Steam PC
Date/time issue occurred? 2026.9.19
Any screenshots of the error in-game!
SSSSaberr
Rising Novice
10 days ago
@EA_Shepard
EA ID:SSSSaberr
Steam ID：CNKB24/https://steamcommunity.com/profiles/76561198316442642
Platform:Steam PC
Date: 19/9/2026
SG07-Owel
New Novice
10 days ago
EA_Shepard
EA ID: SG07-Owel
Platform: PC
Date: 19.9.2026

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Can't access the grounds, saying failed to create avatar

55 Replies

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