EA are you aware how bad this freezing / crashing is ?
Now I have reached out to EA Pulsar 1 week ago and no response. I was really taken a back with the no clear direction too officially complain apart from a forum. So many mis directions over the main site that lead to nowhere only make the original complaint that much worse. Surely EA can officially communicate this issue is being addressed. ...No ? Below is part of the message I sent. Hopefully you can see the clear manigtude from the entries recorded.
Extremely poor server performance and reliability I am experiencing in EA SPORTS FC 27. I am on PS5 / running sky with DL 513.78 and UL 66.8. I do have videos but not much to see other than the blasted green logo buffering centre bottom, and a few different messages.
The level of buffering, freezing and disconnections has become completely unacceptable. This is not an occasional connection problem. It is happening repeatedly across Ultimate Team, including during gameplay, Squad Battles, the Transfer Market, menus, the Store and when processing rewards/results.
Most importantly, these problems are occurring during both peak AND non-peak hours. I have recorded numerous incidents at approximately 1:00 AM, 9:00 AM, 10:00 AM and throughout the afternoon. Therefore, the explanation that this is simply caused by high player demand during peak periods does not adequately explain what is happening.
I have already completed the recommended troubleshooting and connection troubleshooting. Nothing has made any difference. I therefore do not want this case closed with generic advice to restart my router, check my connection or perform basic troubleshooting.
I experienced similar server problems with the previous EA SPORTS FC game. However, my experience with FC 27 is approximately 40% worse. This makes the situation even more frustrating because this is not a new issue that has suddenly appeared. It appears to be an ongoing problem that has become significantly worse.
- The problem occurs across multiple Ultimate Team functions;
- It happens at different times of day;
- It happens during non-peak hours;
- It happens repeatedly within minutes of each other;
- Other players are also reporting server problems;
- I have completed the recommended troubleshooting;
I have kept a record of the problems over several days. The following is a sample of what I am experiencing:
FRIDAY 2 OCTOBER
PEAK PERIOD
18:19 – Buffering followed by disconnect.
18:40 – Buffering/disconnect while in the Store.
18:47 – Buffering/disconnect.
18:47 – Buffering/disconnect again.
18:53 – Buffering/disconnect.
20:46 – Store froze on “Updating Store” for more than 3 minutes.
21:23 – Buying a manager from the Manager League caused freezing, buffering and a disconnect.
22:15 – After playing a Manager Career original game, the game froze and the match did not count. I had to restart.
NON-PEAK PERIOD
SATURDAY 3 OCTOBER
00:00 – Buffering/disconnect.
00:55 – Buffering/disconnect.
00:59 – Buffering/disconnect.
01:04 – Buffering followed by a full reboot.
01:10 – Buffering/disconnect followed by another reboot.
These incidents occurred around midnight and 1:00 AM, clearly outside the usual peak/content-release period.
SUNDAY 4 OCTOBER
09:54 – Searching the Transfer Market. Green FC buffering/connection triangle appeared.
09:56 – Buffering/disconnect.
10:07 – Buffering/disconnect.
10:11 – Buffering/disconnect.
10:00 approximately – Full disconnect from the EA servers.
10:44 – Bidding on the Transfer Market resulted in buffering/disconnect.
13:09 – Bidding on the Transfer Market. Buffering/disconnect with the message:
“YOUR ACTION HAS FAILED, TRY AGAIN.”
13:18 – Buffering/disconnect.
15:20 – Finished an One to Watch Exhibition game. After completing the game, it buffered and disconnected. I had to reboot the game and, even at 15:31, I could not get back into Ultimate Team.
16:01 – Relisting a player caused approximately 3 minutes of buffering/disconnection followed by:
“YOUR TRADE COULD NOT BE COMPLETED. PLEASE TRY AGAIN.”
16:08 – Buffering/disconnect again with:
“THERE WAS AN ERROR CREATING YOUR GAME SESSION. PLEASE TRY AGAIN.”
16:23 – Buffering/disconnect for approximately 4 minutes while choosing a reward. Message:
“WE HAVE ENCOUNTERED AN ISSUE, PLEASE TRY AGAIN.”
16:35 – Full reboot required after approximately 4 minutes of buffering. Message:
“CONNECTING TO FOOTBALL ULTIMATE TEAM IS NOT POSSIBLE AT THE MOMENT. YOU WILL BE RETURNED TO THE MAIN MENU.”
17:11 – Buffering/disconnect.
17:16 – Buffering/disconnect.
17:18–17:24 – Repeated message:
“THERE WAS AN ERROR COMMUNICATING WITH THE FOOTBALL ULTIMATE TEAM SERVERS. PLEASE TRY AGAIN.”
Full reboot required.
At this point, the situation had become ridiculous. I was waiting approximately 3–4 minutes repeatedly just to get through basic Ultimate Team actions.
19:03 – After playing THREE Squad Battles matches and winning the final match, I experienced a buffering/disconnect immediately after the match with:
“THERE WAS A PROBLEM CONNECTING TO THE UT SERVERS. PLEASE TRY AGAIN.”
This is particularly serious because I had actually WON the match. Server failure after completing a match should not result in the legitimate result/progress being lost or incorrectly recorded.
19:10–19:55 – Repeated freezing while navigating Ultimate Team menus. The game was effectively unusable.
22:40 – While finishing a game, buffering/disconnect occurred.
22:57 – Buffering/disconnect.
MONDAY 5 OCTOBER
18:02 – Buffering/disconnect.
19:25 – Playing Rush and was completely kicked out of the game, requiring a reboot back to the main menu.
19:25–19:50 – Almost everything I attempted resulted in buffering. The game was extremely difficult to use.
19:54 – Continued problems.
20:13 – Reboot required after being completely thrown out of Ultimate Team. I was then presented with the disconnection warning, despite the problem being caused by the EA server connection.
21:12 – Repeated problems when searching the Transfer Market. Almost every search was affected by buffering.
At this point I am seriously asking for a refund because the service is not operating to an acceptable standard.
IMPACT ON ULTIMATE TEAM
This is affecting virtually every aspect of Ultimate Team:
- Squad Battles
- Rush
- Ultimate Team matches
- Transfer Market searches
- Transfer Market bidding
- Relisting players
- Store access
- Rewards
- Game-session creation
- Menus/navigation
- Connecting to Ultimate Team
- Processing match results
- Processing completed games
I have also experienced situations where I have won games but the connection fails while the result is being processed. This is unacceptable because I have spent time playing the match legitimately and then risk losing the result because EA's servers fail to register it.
There is an additional financial/in-game currency issue with FUT Draft. I can spend 15,000 Ultimate Team Coins to enter a Draft, win a match and then experience buffering/disconnection while the result is being processed, potentially losing my Draft progress.
The player is therefore taking the financial/time cost of EA's server failure.
I believe this needs to be investigated as a SERVER-SIDE / SERVICE RELIABILITY issue rather than simply being treated as an issue with my personal internet connection.